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Exchange Damaged/Broken Tool

• 30 Day Guarantee:

You are protected for 30 days against Defective or non-working unused tools that appear to be defective out of the box. This does not included damage caused by dropping the tool, packing or misuse. Follow the directions under Verse warranty and DoNot include payment for shipping. We got you covered.

• Warranty:

Please follow these links in accordance to the BRAND of tool which is marked on your box or on the tool handle

JOYA MIA
Register Your New Tool
Customer Care

Evolotion/ Evalectric/ Nubi: Warranty Registration Required
Register Your New Tool
Customer care
Follow the directions from your warranty card and save your receipt.

PYT New York: 
Register Your New Tool
Customer care
Follow the directions from your warranty card and save your receipt.

Beyond the Beauty/ SHE :
Register and exchange your Hair Extensions or Tool

Verse Your Hair:  **OUT OF THE OFFICE: DEC 25 2018-JAN 18 2019** if you are sending your tool during these dates please accept our apology for the delay. We will process exchanges as soon as we get back.
if your tool is marked with our brand VERSE please follow these directions:
Mail your tool to:
VERSE YOUR HAIR
​9805 NE 116th St.
Suite A218
Kirkland WA 98034
Please include:

1. A copy of your receipt, original warranty card,
2. Your contact information, and where would you like your new tool sent to,
3. Return shipping and handling payment of: $21.95* for Hair Straighteners and single wands OR $31.95* for 4P wand set, payable to IJA SALES LLC.
4. You can pay with a credit card using this link. Please print a copy of the payment receipt and add to your package. You do not need to have a PayPal account to use this option.
5. We will exchange your tool to a brand new EVOLUTION BRAND Tool. We are outsourcing our warranty to a new company, the new tool is of the same quality and technology as our Verse and future exchanges will be handled by Evolution (see above).
6. If you'd like to upgrade your tool to a new model which has an automatic shut off (Joya Mia Ceramic) please add $20.00 to your payment. If you'd like to upgrade to a new model with digital display, auto shut off, cold tips and longer plates (Joya Mia Titanium) please add 30.00 to your payment. If you chose to upgrade please specify on your note which model/color you'd like.
7. Please allow up to 14 business days to make the exchange.
8. If you are missing a copy of your receipt OR do not have Lifetime Warranty card after 2 years from the date of purchase, You may add the 39.95 lifetime warranty fee and receive a new tool with a lifetime warranty.
9. **The box is not necessary.

*Our warranty is very forgiving and generous, covering all damages and not limiting to defects. Please accept our apology for the inconvenience caused by our increase in shipping rates and handling fee. This helps us keep your warranty in place so that you can get a brand new tool Every Time.
If you need additional assistance please feel free to call us at 425-628-9745

Thank you for Being Versatile!